Edelweiss Support Center
News Board
- 2025-05-18 🎉 Website Full Re-Design Check it out today!
- 2025-05-10 New Support Hours — See below for our updated schedule.
- 2025-04-28 Holiday Notice: Support will be limited on May 25th (Server Anniversary).
- 2025-04-15 Bug Fixes: Store payment issues resolved. Thanks for your reports!
Live Support Status
Support Opening Hours
| Day | Open | Close | Status |
|---|---|---|---|
| Monday | 10:00 | 22:00 | Open |
| Tuesday | 10:00 | 22:00 | Open |
| Wednesday | 10:00 | 22:00 | Open |
| Thursday | 10:00 | 22:00 | Open |
| Friday | 10:00 | 22:00 | Open |
| Saturday | 12:00 | 20:00 | Open |
| Sunday | 12:00 | 18:00 | Open |
| May 25 (Anniversary) | Closed | Holiday | |
Support is closed on major holidays and server anniversaries. Discord support may still be available.
Quick Links
Support Options
Contact Form
Meet the Support Team
Live Support Status History
- Online - Just now
Frequently Asked Questions
How do I join the server?
Add play.edelweissempires.com to your Minecraft server list (Java Edition 1.20+).
How quickly will I get a response?
We aim to respond within 24 hours. Discord support is usually fastest.
Can I get a refund?
Refunds are possible for duplicate purchases or technical errors. See our Refund Policy.
Where can I report a bug or player?
Use our Discord #support channel or email us with details and evidence.
How do I apply for staff?
Visit the Applications page for requirements and the application form.
How do I check server status?
Server status is shown at the top of this page. For more, join our Discord or check this status page.
Where can I find the rules?
See the Rules page for all server guidelines.
What are the support opening hours?
See the "Support Opening Hours" section above for our current schedule and holiday closures.
How do I see the latest news?
Check the News Board at the top of this page for updates, events, and important notices.
Feedback & Suggestions
System Status
| Service | Status | Last Checked |
|---|---|---|
| Minecraft Server | Online | Just now |
| Website | Online | Just now |
| Store | Online | Just now |
| Discord Bot | Online | Just now |
For real-time status, visit mcsrvstat.us.
Accessibility & Inclusion
- High-contrast color scheme for readability
- Keyboard navigation for all sections
- Screen reader friendly headings and links
- Accessible forms with labels and focus styles
- ARIA roles and semantic HTML
- Contact us for any accessibility requests: [email protected]