Edelweiss Support Center

News Board

  • 2025-05-18 🎉 Website Full Re-Design Check it out today!
  • 2025-05-10 New Support Hours — See below for our updated schedule.
  • 2025-04-28 Holiday Notice: Support will be limited on May 25th (Server Anniversary).
  • 2025-04-15 Bug Fixes: Store payment issues resolved. Thanks for your reports!

Live Support Status

Online

Support Opening Hours

DayOpenCloseStatus
Monday10:0022:00Open
Tuesday10:0022:00Open
Wednesday10:0022:00Open
Thursday10:0022:00Open
Friday10:0022:00Open
Saturday12:0020:00Open
Sunday12:0018:00Open
May 25 (Anniversary)ClosedHoliday
Support is closed on major holidays and server anniversaries. Discord support may still be available.

Support Options

Discord Support
Join our Discord for live chat, help channels, and community support.
Join Discord
Email Us
For account, payment, or technical issues, email our support team directly.
Email Support
Knowledge Base
Browse guides, rules, and troubleshooting tips in our FAQ and documentation.
View FAQ
Ban Appeals
Think you were banned unfairly? Submit a ban appeal for review.
Ban Appeals
Staff Applications
Want to join the team? Apply for staff, builder, or event roles here.
Apply Now
Report a Bug
Found a bug or exploit? Let us know so we can fix it fast.
Report Bug
Player Safety
Report harassment, griefing, or other safety concerns to our moderation team.
Contact Moderation

Contact Form

Meet the Support Team

Chris
Chris
Founder & CEO
AARON
AARON
Admin
AnPerson
AnPerson
Admin
GroupXYZ
GroupXYZ
Admin
Rihards
Rihards
Admin
Daniels
Daniels
Tech Support

Live Support Status History

  • Online - Just now

Frequently Asked Questions

How do I join the server?
Add play.edelweissempires.com to your Minecraft server list (Java Edition 1.20+).
How quickly will I get a response?
We aim to respond within 24 hours. Discord support is usually fastest.
Can I get a refund?
Refunds are possible for duplicate purchases or technical errors. See our Refund Policy.
Where can I report a bug or player?
Use our Discord #support channel or email us with details and evidence.
How do I apply for staff?
Visit the Applications page for requirements and the application form.
How do I check server status?
Server status is shown at the top of this page. For more, join our Discord or check this status page.
Where can I find the rules?
See the Rules page for all server guidelines.
What are the support opening hours?
See the "Support Opening Hours" section above for our current schedule and holiday closures.
How do I see the latest news?
Check the News Board at the top of this page for updates, events, and important notices.

System Status

ServiceStatusLast Checked
Minecraft ServerOnlineJust now
WebsiteOnlineJust now
StoreOnlineJust now
Discord BotOnlineJust now
For real-time status, visit mcsrvstat.us.

Accessibility & Inclusion

  • High-contrast color scheme for readability
  • Keyboard navigation for all sections
  • Screen reader friendly headings and links
  • Accessible forms with labels and focus styles
  • ARIA roles and semantic HTML
  • Contact us for any accessibility requests: [email protected]